A Long, Proud History
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London, and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s. Through Chaucer, the company also underwrites business at Lloyd's in all major insurance and reinsurance classes, balancing global marine, energy, non-marine and aviation with U.K. motor and nuclear.
Our promise to you is world-class performance when and where you need it.
In the way we respond to your individual needs. In our expanding product offerings. In utilizing the very latest technology. In our employees’ attitudes toward your business. In the way that we think regionally and act locally, employing the strength and resources of a national company.
We’re big enough to get things done and local enough to care. With more than 4,000 employees and 2,000 Independent Agents, we can respond quickly and decisively to claims. At the same time, our deep local roots and tradition of excellence ensure more individual attention and understanding of local communities.
Our policy is performance.
We know that our commitment to you means an intense focus on doing what we promise to do, doing it well, and doing it with speed. It’s about quality underwriting, innovative products, powerful applied technology and responsive service. It’s about being easy to work with and lending our expertise to ensure protection for you, your family and your business.
In the final analysis, local knowledge, responsiveness and stability are what you search for in an insurance company. The Hanover is the one insurer that can deliver those three important values to you.
We have a wide range of Personal Lines and Commercial Lines products to meet the changing needs of small to mid-sized businesses, individuals and families, including:
With many ways to tailor coverage to suit your needs, you can be sure that our policies will perform as you expect them to.
Your Independent Agent. Our partner.
At The Hanover, we know that great Independent Agents help you make great decisions about your personal and business needs. We’ve succeeded for generations by partnering with the best Agents in your local markets.
Independent Insurance Agents first research several insurance carriers and agree to represent only those companies they feel will bring you the best combination of coverage, claims handling, service and price. Because the typical Agent can represent several insurance carriers at one time, we are pleased to be represented by some of the best Agents in the country, and in the business.
Our Agent Partners are licensed professionals with strong customer and community ties who can: determine your specific needs, give you excellent service, assist you when you have a claim, and periodically review your coverage to keep up with your changing insurance needs.
Customer satisfaction is the top priority for all Independent Agents who represent The Hanover’s products — because serving your needs is our most important concern.
