Our promise to you is world-class performance when and where you need it.
In the way we respond to your individual needs. In our expanding product offerings. In utilizing the very latest technology. In our employees’ attitudes toward your business. In the way that we think regionally and act locally, employing the strength and resources of a national company.
We’re big enough to get things done and local enough to care. With more than 4,000 employees and 2,000 Independent Agents, we can respond quickly and decisively to claims. At the same time, our deep local roots and tradition of excellence ensure more individual attention and understanding of local communities.
Our policy is performance.
We know that our commitment to you means an intense focus on doing what we promise to do, doing it well, and doing it with speed. It’s about quality underwriting, innovative products, powerful applied technology and responsive service. It’s about being easy to work with and lending our expertise to ensure protection for you, your family and your business.
In the final analysis, local knowledge, responsiveness and stability are what you search for in an insurance company. The Hanover is the one insurer that can deliver those three important values to you.
We have a wide range of Personal Lines and Commercial Lines products to meet your changing needs, including:
With many ways to tailor coverage to suit your needs, you can be sure that our policies will perform as you expect them to.
Your Independent Agent. Our partner.
At The Hanover, we know that great Independent Agents help you make great decisions about your personal and business needs. We’ve succeeded for generations by partnering with the best Agents in your local markets.
Independent Insurance Agents first research several insurance carriers and agree to represent only those companies they feel will bring you the best combination of price, coverage and service. Because the typical Agent can represent several insurance carriers at one time, we are pleased to be represented by some of the best Agents in the country, and in the business.
Our over 2,000 affiliated Agents are licensed professionals with strong customer and community ties who can: determine your specific needs, give you excellent service, assist you when you have a claim, and periodically review your coverage to keep up with your changing insurance needs.
Customer satisfaction is the top priority for all Independent Agents who represent The Hanover’s products — because serving your needs is our most important concern
One of the nation’s oldest insurance carriers.
The Hanover began in 1852 as a Property and Casualty company, building success and respect over nearly two centuries. Now as the parent company of The Hanover Insurance Company and Citizens Insurance Company of America, we’ve changed our name to The Hanover Insurance Group, Inc. This time-honored name will lead us through the 21st century as we build a world-class company focused on Property and Casualty products and re-energized to meet the needs of our local partners.
Over the years, The Hanover has provided high-quality insurance protection to millions of Americans, establishing one of the longest and proudest records in the industry. Since its founding, the company has managed through periods of economic prosperity and adversity, always meeting its obligations to its policyholders and Independent Agents while continuing to grow.
The first automobile insurer in the state of Michigan, Citizens Insurance has continually provided quality insurance products and services since its founding nearly 100 years ago. The company as it is known today was formed in 1974 when it became a part of The Hanover.
Today, The Hanover Insurance Group, Inc. (NYSE: THG) operates as The Hanover Insurance Company, except in Michigan, where we do business as Citizens Insurance Company of America. The Hanover, based in Worcester, Massachusetts, is a leading regional provider of Property and Casualty insurance products for individuals, families and businesses. The Hanover offers a wide range of Property and Casualty products and services through an extensive network of Independent Agents. Taken as a group, The Hanover ranks among the top 35 Property and Casualty insurers in the United States.
