Small Business Services

Local Sales Staff and Knowledgeable Underwriters

Local sales professionals armed with underwriting authority at the Point of Sale (up to $25,000) supported by professional, responsive underwriters to help agents successfully grow their Small Commercial Business.

Customer Service Center

Offers customized services with agency identity (logo/name), proactive customer retention activities (e.g., outbound calls, follow up calls, etc.), and active cross sell to round out accounts and drive higher retention.

Fully Automated Products for Fast Quotes and Issuing

Rapidly qualify, quote and issue policies for all lines of business in our POS system at lightning speed. Attach Application tool lets you transmit supporting information electronically or submit an application for our Commercial Package Policy with ease and fast underwriting response.

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Claims

Supported by comprehensive continuing education programs and sophisticated technology, driven by world-class service standards and meticulous attention to detail, our claims professionals can turn around everything from a minor fender bender to a catastrophic loss – quickly, accurately and fairly.

• Highly Trained Professionals
• Regional Claims Centers
• Regional Claims Directors
• Handpicked Adjusters to handle the more complex claims
• Proactive CAT Strategy
• 24/7 Claims Reporting (i.e., fax, phone, e-filing)
• Auto Repair Specialists (extensive network)
• Emergency Services (network of national emergency services)
• After Hours Service Program
• Workers' Compensation
  • Comprehensive Claims Management
  • Prompt Investigations
  • Experienced Nurse Case Managers
  • Established Medical Networks
  • Pharmacy Program

Preferred Partner Programs

Build business faster with priority service, increased underwriting and pricing authority, and increased compensation.

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For more detailed information about our Small Business Insurance capabilities please contact your local Regional Vice President or visit Hanover.com

For more information about The Hanover's personal and commercial lines of insurance, please select from menu bar at the top of this page.